My friends were traveling from Manchester, NH to Dallas, TX yesterday and ran into problem after problem with Delta Airlines. I thought it would be good for everyone to hear about their story.
They arrived and checked in for their flight from Manchester NH to Laguardia Airport in New York. Unfortunately, their flight and the flight after theirs was cancelled due to weather in New York. I helped them find other flights going out of Boston while they were in line for customer service. I also told them not to expect any compensation when problems arise from weather. Customer service was finally able to book them a flight out of Boston to Memphis and then on to Dallas.
My friends headed home and caught a Bus down to Boston Logan Airport. They checked in to their new flight and headed for the bar. Their spirits were still up and stressed was lightened thanks to some tasty cocktails. When they were in line to board my friend sent a text to me telling me they were finally good to go.
A little while later I got a call and I knew something was up - they couldn't be in Memphis already. Apparently, their flight took off, couldn't pressurize and they had to return to Logan. The entire plane was de-boarded and everyone was told the flight was cancelled. At the airport the representatives offered to put my friends up at a hotel 25 minutes away or give them a voucher for a taxi ride back to their house in New Hampshire.
Last night she sat for 1.5 hours waiting to speak to customer service on the phone. After finally reaching a representative she was told they only compensation they would receive is a $50 voucher that everyone else on the flight would receive as well.
My friends just landed in Dallas, 24 hours after they were supposed to. I am amazed at the lack of compassion from Delta Airlines especially when comparing them to airlines like Jetblue.