I booked a day trip to Heidelburg through Viator. When I headed to the local office which is ETS Tours Frankfurt I was the only one for the tour.
Itwas 9 am and the tour was scheduled to depart at 9:30 am. The gentleman behind the desk asked that if the tour didn't go would I be interested in The Rhine Day Tour. At first I wasn't keen on this since it was a full day but he assured me I'd be back by 6:30.
I aged to the tour. The gentleman then said it doesn't leave till 11:15 so why don't I go for the city tour too. Then he stated that naturally none of this would be an extra cost to me. Fabulous!!!
After the city tour I had a bit of time. When I asked where the Rhine tour ended he asked what hotel I was staying at and offered me a return drop off there. Amazing!
I'll right about the wonderful day trip later on (highly recommend it) but I just had to speak up now about the friendly, intelligent, honest, and generous staff at ETS Frankfurt.